MOUYA sells Chinese tea and related products to you subject to the conditions set out on this page as following.

• "Dispatch"

  Goods are guaranteed to be dispatched within 3 working days after your order is confirmed and paid. If an item is out of stock, we will inform you by email as soon as possible after receipt of your order and arrange an alternative solution.

  If you do not receive your order within 15 working days, please contact us or email us and we will contact you within 24 hours with a solution to the delayed delivery.

• "Returns"

  We do everything we can to insure that you are satisfied with the products you received. However, from time to time, problems occur and you may want to return the products for different reasons. Please find a solution below:

  Damaged Goods:

  1. Contact us within 3 days of order receipt, so we know that there is a problem and are able to work out a solution suitable for your incident.
  2. Always keep the original product package and the shipping packing materials. Those are required by us and the shipping company and the only way credits or replacements can be authorized.
  3. Shipping charges are not applied to replacement shipments.

  
  

  Consumable Items:

  In order to ensure product quality to our customers we do not accept any returns of consumable items. This includes tea leaves, dry flowers, herbs, and any other item that can be consumed.

  Please take the advantage of ordering samples if you are unsure about the items you are interested in.

  
  

  Non-Consumable Items:

  1. Contact us within 3 days of order receipt, so that we can arrange a return for you.
  2. Items that have been used, washed, altered or in any way broken not caused by shipping are not accepted for return.
  3. The product must be sent back with the original package.
  4. Customers are responsible for the return postage and the condition of the items. Please pack items carefully!
  5. Any shipping method is allowed, as long as items get back to us within 4 weeks after return is agreed.
  6. A refund will be issued after we confirm the returned item.
  7. The postage fee and shipping charges are not refundable.

  
  

  Mistakes on Mouyatea's behalf:

  Contact us within 3 days of order receipt and we will replace or rectify the mistake immediately.

  Shipping charges are not applied to replacement shipments.

  
  

  Mistakes on the customer's behalf:

  Please Contact us us or email us immediately after spotting the mistake and we will try to correct it as soon as we receive your notice. Don't forget to update your address details in your account also.

  Shipping charges are applied to replacement shipments.

  
  

  Other reasons:

  Please Contact us within 3 days of order receipt with your return request and we will try to contact you back within 24 hours with a solution.

• "Where should I send to?"

  You can send returns directly to our general office at following address:

  Mouya Tea (returned goods)
  3323 Chang Ping Shan Wu Da Sha
  Free Trade Zone Gate 3, Futian
  Shenzhen P.R. China 518038

• "Pricing and availability"

  While we make every effort to provide accurate pricing and availability information on the website, there may be occasions when these are not up to date and we reserve the right to change any pricing without notice.

  Postage is calculated according the weight of the order and the destination. We try our best to make sure this is current and accurate but reserve the right to amend if necessary. The shipping estimate tool on the check-out form is only for indicative purpose and pricing can change without notice.

  If you already ordered but we have not processed your order yet, we will inform you by email if pricing or availability information changed, and confirm with you before your order is posted out.

• "Paying online to Mouyatea"

  We use both Paypal and Moneybookers as our payment gateways, as such we are able to accept many currencies at your convenience. We use both Paypal and Moneybookers because they are globally the most easy, secure and userfriendly gateways covering in total up to 90% of all countries worldwide.

  Mouyatea.com prices are entered in US Dollar as base currency, other currencies shown on the website are updated daily from Webservicex and are for indicative purpose only, the amount you see on your checkout is the amount we charge.

  For a userfriendly currency converter with mid-market rates we recommend http://www.xe.com (opens in a new window / tab)

• "Customs"

  When ordering goods for delivery outside China or Hong Kong, you are responsible for paying applicable customs duties, taxes and import charges.

• "Your Account"

  If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorized access to your account.

  You agree to accept responsibility for all activities that occur under your account and password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password is known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.

  Please ensure that the details you provide us are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update your information in the 'my account' area of the website.

  MOUYA reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion.

  If we need to cancel an order, you will not be charged and get a full refund.

• "Your Conduct"

  You must not use the website in any way that causes, or is likely to cause, the website or access to it to be impaired in any way. Neither may you cause it to be changed or modified in any way.

• "Losses"

  MOUYA will not be responsible for any loss arising from the use of this website.

• "Alteration or amendments to the Terms and Conditions"

  We reserve the right to make changes to our website, policies, and conditions at any time.

• "More questions?"

  Please contact us.